The most frequently asked questions

• "How long does it take for my order to be delivered?"

​I aim to process orders within 1-2 business days. For delivery within the Netherlands, it usually takes 1-3 business days. For orders outside the Netherlands, it may take a bit longer. You will receive a track & trace code once your package is on its way.

 

• "What are the shipping costs?"

I offer free shipping within the Netherlands for orders over €100. For orders below this amount, the shipping cost is €6.95.
For orders outside the Netherlands, the shipping cost is €14.95, and orders over €150 qualify for free shipping.

• "Can I choose which carrier will deliver my order?"

For now, all your orders are shipped with PostNL. In the future, I may work with multiple carriers so you can have the option to choose.

• ​​"Can I return my order?"

​Yes! You can return your order within 14 days, provided the product is in its original condition. Please refer to our return policy for full details.

• ​​"Which payment methods do you accept?"

We accept iDEAL, PayPal, and Creditcard. For more details, please see our payment methods page.

• "What sizes are available?"

For most products, you can choose from multiple sizes. When selecting a product, you can see the available sizes in the dropdown menu.

• ​​"How do you protect my data?"

We take privacy very seriously. Your data is stored securely and used only as described in our privacy policy.

• "When will I receive a response to my question?"

I do my best to respond as quickly as possible. I manage the webshop and customer service alongside my regular job, so it may sometimes take a bit longer to reply to your question.
Rest assured, I won’t forget you and will get back to you as soon as possible.